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Key performance indicators show the impact of spatial web services

Jaana Mäkelä and Sampo Savolainen

(Submission #378)


The presentation lists and describes the key performance indicators (KPIs) that reveal the impact of spatial web services. The KPIs show facts about how the owner of the spatial web services achieves their strategic and operational goals related to the users and usage as well as the quality of their services.

The KPIs show the trends in the development of amount of users and usage of spatial web services. The distribution of users and requests across different services (e.g. view and download services) is compared to the previous months and years. The indicators also summarize the most popular and trending data sets and identify top origins of requests. It is important to understand, how the users find the services and which data they are interested in. Facts about the amount of daily, weekly and other users indicate whether the services are used in commercial products, professional operations or used by citizens in their leisure time.

The indicators of quality of service give information on availability and speed improvements of the services. One of the KPIs reveal the user impact of service speed improvement by showing facts on how much end user time has been saved altogether and what is the monetary value of the time saved. Indicators also show the longest service interruptions and what was the actual impact of the interruptions.

In the presentation we show what the KPIs reveal from the spatial web services of the Finnish Transport Agency, National Land Survey of Finland and the Finnish Environment Institute.


Topic Area:  [2.3] Cost / Benefits of implementing INSPIRE
Abstract Type:  Oral Presentation

Additional fields

Comments:   Spatial web services, KPIs, usage, quality

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