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Interoperability as a key enabler for citizen-centric location based services

Katrien Mostaert, Raf Buyle and Tony Vanderstraete

(Submission #394)


The Flemish Government ambitiously reforms its public service in order to respond to the ever rising expectations by citizens for effective services while coping with increasing pressure on government budgets. One of the answers to this challenge is to evolve to an information driven government in which information is shared and used across the government as a whole (including local governments). Therefore a single point of service delivery via the data-portal “MAGDA²” has been created, allowing citizens and businesses to access all government supplied data and services, regardless of which authority or channel provides them. At this moment 308 local governments, 978 public partners, over 2000 private partners and more than 2.5 million citizens are connected to this platform. Via the interoperability programme of the Flemish Government, “Open Standards for Linked Governments” , which focuses on the semantic level and extends the EU ISA CORE Vocabularies in order to facilitate the integration of base registries with one another, the gap between location-based information and non-geographical information is also being bridged. At this moment a citizen portal is being built, giving citizens access to all their personal information known by the Flemish Government, structured according to life events that have a significant impact on a citizen’s life (employment status, a serious injury or illness, a home purchase or pursuit of a college education). Relying on INSPIRE services and harmonized data, the portal will use this personal data to create smart personalized filters on all the location based data of the Flemish government, proactively informing the citizen about the environmental status of his or her environment (air quality, water quality, habitats & biotopes, …). In order to succeed in the adoption and effective promotion of collaborative services, a change in government and institutional culture is required, often referred to as government 4.0. In this presentation insight will be given in this radical transformation, which involves great challenges technically, politically, legally, organisationally and in terms of working cultures.


Topic Area:  Integrating eGovernment with INSPIRE
Abstract Type:  Oral Presentation

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