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Spatial UX – Usability Beyond Conversion Rates

Guillaume Aubert and Morin Ostkamp

(Submission #348)


Abstract

The term "user experience" (UX) spans a wide range of characteristics, activities, and methods. Usability – the experience during the use - is one particular characteristic considering effectiveness, efficiency, and satisfaction (ISO 9241).

In this talk, we are going to look at the challenges of optimizing the usability of INSPIRE compliant WebGIS applications. We will first delineate UX from Usability. We are then looking at the definition of conversion rates and explain why it does not fit the concept of GIS. In contrast, our approach is based on quantitative research methods (such as SUS, UMUX, or NASA-TLX) as well as qualitative research methods (such as observations, focus groups, or user testing). This allows optimizing the usability of WebGIS applications, which in turn may increase the project’s efficiency and the user satisfaction.

The first part approaches the topic from a Human-Computer-Interaction (HCI) perspective. The second part will then report on lessons learned and best practices from a project on the re-implementation of the EUMETSAT Product Navigator, which is an ISO conform metadata catalogue for earth observation data. This successful project comprised various methods, i.e. personas, static mockups, interactive prototypes, and user-centered evaluations. The derived development recommendations can serve as a blueprint for improving INSPIRE compliant user-interfaces.

Categories

Topic Area:  [4.1]INSPIRE Thinking out of the box – INSPIRE innovation
Abstract Type:  Oral Presentation

Additional Fields

 
Comments:   spatial UX usability


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