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Putting the User at the Centre - Experiences in the development of European Location Services

Abigail Page, James Terry and Angela Baker

(Submission #219)


The Open European Location Services project, has committed to providing user-focused services using open geospatial data from official national sources. Ensuring a user-centered approach is commonplace with many online service providers – from social media to online shopping, to banking. But how can this be achieved in the context of geospatial services building on INSPIRE, when the potential end uses of the services can be incredibly varied and across multiple platforms? This presentation will share experiences from the OpenELS project in moving closer to a user-centred approach. It will describe the techniques and processes used to turn user conversations into programme priorities to lead technical and content development – and both the opportunities and challenges this has revealed.


Topic Area:  [3.4] Fitness for purpose
Abstract Type:  Oral Presentation

Additional Fields

Academic:   Yes
Data Provider:   Yes
Data User:   Yes
INSPIRE Implementer (IT):   Yes
INSPIRE newbies:   Yes
Policy Officers:   Yes
Public Administration (MS/Regional/Local):   Yes
Thematic specialists:   No
Comments:   open data; users; user experience; European location services; eurogeographics; national mapping agencies; national cadastral agencies;

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