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Putting the User at the Centre - Experiences in the development of European Location Services

Abigail Page, James Terry and Angela Baker

(Submission #219)


Abstract

The Open European Location Services project, has committed to providing user-focused services using open geospatial data from official national sources. Ensuring a user-centered approach is commonplace with many online service providers – from social media to online shopping, to banking. But how can this be achieved in the context of geospatial services building on INSPIRE, when the potential end uses of the services can be incredibly varied and across multiple platforms? This presentation will share experiences from the OpenELS project in moving closer to a user-centred approach. It will describe the techniques and processes used to turn user conversations into programme priorities to lead technical and content development – and both the opportunities and challenges this has revealed.

Categories

Topic Area:  [3.4] Fitness for purpose
Abstract Type:  Oral Presentation

Additional Fields

 
Academic:   Yes
 
Data Provider:   Yes
 
Data User:   Yes
 
INSPIRE Implementer (IT):   Yes
 
INSPIRE newbies:   Yes
 
Policy Officers:   Yes
 
Public Administration (MS/Regional/Local):   Yes
 
Thematic specialists:   No
 
Comments:   open data; users; user experience; European location services; eurogeographics; national mapping agencies; national cadastral agencies;


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